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Draft — not yet in force. This page is a structural placeholder. It has not been reviewed by counsel and must not be relied on. Remove this notice in the same change that lands the final text.

Terms of Service

Last updated: Draft · Digital Estate Media

These terms govern your use of Emberquill. They are being drafted with counsel; the sections below list what each must cover.

1. The service

  • What the product does: AI agents that research, draft, review, publish and monitor content on the customer's behalf.
  • The human approval gate — nothing publishes to a customer's site without explicit approval. This is the product's central promise and is architecturally enforced, so the terms should state it.
  • That output is AI-generated and the customer remains responsible for what they publish.

2. Accounts, organizations and seats

  • Organization owner vs admin vs editor vs viewer, and who may bind the organization.
  • Seat limits per plan and what happens when a limit is exceeded.
  • Agencies acting on behalf of their own clients — whose data is whose.

3. Plans, credits and billing

  • Credits: 1 credit = $0.01 retail. Plan credits reset monthly; PURCHASED credits never expire. The plan pool burns before the purchased pool.
  • Failed jobs do not charge — a refund is posted as a new ledger entry. These must match the product's actual behaviour exactly; the ledger is append-only and enforced in the database.
  • The 14-day full-access trial: card on file, $0 today, and what happens at expiry (downgrade to Free, nothing deleted).
  • Auto-refill, its cooldown, and how a customer turns it off.
  • Taxes, currency, and that receipts come from the billing entity named below.

4. Acceptable use

  • No using the platform to generate content that is unlawful, deceptive, or infringing.
  • No attempts to bypass rate limits, quotas, or the approval gate.
  • Consequences: suspension, and what happens to the customer's data if suspended.

5. Customer content and ownership

  • The customer owns their content, their site data, and anything the agents draft for them.
  • The licence the customer grants us to process it in order to provide the service.
  • Whether customer content is ever used to train models (it is not — say so explicitly).

6. Third-party services

  • The platform connects to Google Search Console, Google Analytics, WordPress, Ahrefs, Stripe and others on the customer's instruction.
  • AI subprocessors — see the privacy policy — and that their terms also apply to generated output.
  • We are not responsible for a third party's availability or their changes to their own terms.

7. Availability, warranties and liability

  • No uptime guarantee at these tiers unless one is actually offered (do not claim an SLA that is not operated).
  • No claim of any certification the business does not hold — no SOC 2, ISO, or similar unless and until true.
  • Limitation of liability and the disclaimer, drafted for the governing law below.

8. Termination

  • Cancellation by the customer, and what happens to purchased credits on cancellation.
  • Termination by us, and notice.
  • Data export and the retention window after termination.

9. Changes and governing law

  • How we notify customers of changes to these terms.
  • Governing law and venue (Ontario, Canada — confirm with counsel).

Questions about this page? support@emberquill.ai